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Category Archives: IT Support Services

MPLS VPN; A Short Guide To The Technology
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There are two parts to the topic at hand – MPLS and VPN. It would be worthwhile to examine both of them separately.

• MPLS is Multi Protocol Label Switching which is one of the ways in which telecom networks move data around but its characteristic feature is that it works on using short path labels over the conventional long network addresses. This means a vastly simpler routing path.

• VPN is Virtual Private Network which puts a private network in a public network and allows the owner of a VPN to use the resources of public networks almost as if it were a private one. Thus the use of the term “virtual” to denote this particular type of network.

This leads one to the term MPLS VPN which simply means that a Virtual Private Network can be created using all the technology and protocols of MPLS. Here are a few more things that can make this concept a little clearer. (more…)

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Service Desk Best Practices
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The Service Desk of a business plays an integral role in managing the service delivery process. The secret to maintaining client satisfaction, efficiency, and profitability is an effectively run Service Desk. It is essentially a service point of contact for end-user issues and focuses on minimizing impact to the customer while restoring normal service operation in a timely manner, while adhering to service level agreements (SLA’s). An effective Service Desk aims to increase client satisfaction through standardized processes and reporting, in addition to improving net profits through efficient, remote operations, and incident management. (more…)

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The Latest IT Trends To Improve Staff Efficiency
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Ultimately, the success of your business stands and falls with your staff. The better you manage, the more productive your team will be. But with so many different businesses competing, how can you ensure that your employees have the edge? One way to set your staff head and shoulders above the rest is to embrace communication technology.

When it comes to good business, communication is key. Today’s best business technology is designed to make all types of communication quicker and easier, which in turn leads to greater efficiency and increased productivity.

Get on the Cloud

Working from home is far more prevalent today than it was even five years ago, thanks to the introduction of clever tech like cloud storage and internet enabled devices such as tablets which allow you to access the net from anywhere with WiFi.

What is Cloud Storage?

When you use cloud storage at work you can eliminate that hot and noisy room full of servers from your office space as everything you need can be stored remotely. But even more impressively, being on the cloud allows staff to access work computer systems from wherever they are. Provided they have an internet connection they’ll be able to open and share files, send emails and carry out any of the tasks they would do in a conventional workplace – and with Skype and other video conferencing tools increasing in popularity, it’s not even necessary to come into the office for meetings. (more…)

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